About your order
What additional costs / shipping costs will there be for my order? |
What additional costs / shipping costs will there be for my order?
Click here for an overview of shipping and handling fees.
Is there a minimum order?
No it isn't.
I'm having problems with the online order. What can I do?
Call us at +49 (0) 80 85 / 18 91 24 1. We're there every day from 9.00 am to 5 pm.
I have questions about my order. Who should I ask?
Call us at +49 (0)80 85 / 18 91 24 1. We're there every day from 9:00 am to 5 pm.
When will delivery be made?
Every order is handled and sent within 24 hours. The delivery period depends on the target country.
I made a mistake on my order. How can I change it?
Before delivery:
Just call us – phone ++49 (0) 80 85 / 18 78 95 1. We are there every day from 9:00 am to 5 pm. If th order has not been sent yet, you can cancel an article by phone.
After delivery:
Just send the unused and unopened article back and write: ordered by mistake.
How can I see what I've ordered?
You will receive a confirmation email after every order. Print it out or save it on your computer. It lists all articles ordered.
When will the order arrive?
We generally ship goods withing 24 hours of receiving the order on weekdays - the delivery period is depending ion the target country and the delivery contractor. Please ask.
How can I pay?
We offer you the following payment methods:
Credit card
Direct debit
Paypal
Bank transfer
Do you ship to other countries?
Yes, of course. Please note that the shipping costs will be different: Please request the exact shipping costs for delivery outside of Germany.
Telephone +49 (0)80 85 / 18 91 24 1. We are available daily from 9:00 am to 5 pm.
Who is your shipping contractor?
We ship our products with the DHL or GLS courier service. If you prefer another method, i.e. Express, please contact us. Telephone +49 (0)80 85 / 18 91 24 1. We are available daily from 9:00 am to 5 pm.
What if I need to return something?
If you are not satisfied with your purchase, you can return the unopened product within 14 days. We will reimburse you for the amount paid within 24 hours of receipt of the returned goods less delivery costs.
Are my customer data safe in your hands?
We use your data only to handle your order. We do not pass on your addresses to third parties. We will not send you any advertising.